Call Us
(800) 447-5240
Hours of Operations
MON - FRI 9AM - 5PM CST
SAT-SUN Closed
Headquarters
Lightopia.net
4211 Richmond Ave.
Houston, TX 77027
Shipping Policy
General Shipping Policy
Lightopia.net ships to locations within the lower 48 states via UPS Ground or Fedex Ground. All orders over $300 will not be charged a Shipping & Handling fee. Orders under $50 will be charged a $8.85 Shipping & Handling charge, orders under $300 will be charged a $14.50 Shipping & Handling fee which helps cover our shipping, order handling, systems and overhead costs.
Orders to Alaska, Hawaii, and outside the U.S.
For order to Alaska, Hawaii, and outside the U.S., please contact us at orders@lightopia.net to check if we can ship to your area and for shipping costs.
Most orders are dropped shipped directly from the manufacturer to your shipping address. Orders are processed within 1-3 business days, except for holidays and weekends. Once your order has been shipped, you will receive an automated email notifying you of your shipment. The time it takes to receive your order will depend on the manufacturer location and your shipping address. It typically takes 7-10 business days from order date to receive an order.
If an item is backordered by the manufacturer, you will be notified immediately via email or phone call.
NOTE: From time to time, items will be placed on backorder. Please contact us prior to placing your order to confirm lead times for each item.
Next Day or 2nd Day Shipping
Unless otherwise specified, your order will be shipped via UPS Ground or Fedex Ground. If you would like to recieve your order faster, we can ship your order using Next Day or 2nd Day services. Please contact us at orders@lightopia.net prior to your order to check on availability of your item(s) and to receive additional shipping costs.
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Return Policy
1. You may return any item within 20 days of receipt of goods, except for customized items OR otherwise specified.
All returns must be accompanied by a sales receipt and an RGA number. Returned products must not have been installed and be in original condition with original carton and packaging. If an item has been installed or is not in original condition with all original packaging, it will not be accepted. Customers are responsible for all shipping charges back to us on returned items.
2. Returns will be accepted only with a valid RGA (Return Goods Authorization) number. RGA numbers may be requested via email at returns@lightopia.net.
The following information needs to be provided:
Name & Address
Order Number
Item(s) to be returned
Reason for return
Once a valid RGA number is received, this number must be clearly written on the outside of all packages to be returned. Packages without a valid RGA number referenced on the outside of the box will be not be opened and will be returned to the shipper.
Returned items should be sent to the following address:
Lightopia.net
ATTN: Returns Dept - RGA. <enter your RGA number>
4215 Richmond Ave.
Houston, TX 77027
Customers are responsible for all shipping charges back to us on returned items.
3. An item that is returned within one year of purchase for being defective will be repaired or replaced by the manufacturer.
4. Please inspect your merchandise immediately and carefully upon receipt. Any damaged merchandise received must be reported to Lightopia.net within 24 hours of receipt. Customer bears full responsibility for any damages not reported within this 24 hour period.
5. We recommend hiring a qualified electrician to install your products. Lightopia.net is not responsible for any damages or defects due to faulty installation.
6. We will credit your original credit card account used to purchase returned item(s) for the original amount paid minus any shipping & handling charges once the return is processed and completed.
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Contact Us
For any comments, questions, or suggestions that you may have about our products, web site, or an order, please do not hesitate to get in touch with us. We are striving hard to make your online shopping experience at its best and we welcome your feedback and suggestions.
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